I would like to share a very horrible shoping experience I had this evening at the Menards Store , 7435 Barrington Road Hanover Park, IL 60133,
I was using the Menards Merchandise Credit Check towards the purchase today. Which we got after spending over $4000.00 at Menards Store.
My Wife is a small business owner and I do all the purchases for her business, We are the Loyal customer of Menards, We shop at Menards from very Long time.
Mr. Steve Capela Assistant General Manager this evening refused to accept the Menards Merchandise Credit Check. Mr. Steve wants me to show the ID. I show him the ID my Wife last name my last name matched clearly.
I am one of the person who do the shopping for my Wife business. This evening I was purchases
Lundary tub and some other items. Tomorrow morning the plumber is schule to come for installation. We don't have the material to provide to the plumber thanks to Mr. Steve.
After Mr. Steve totally refused to sell me the merchandise I stayed for little long to see how the other cashiers are redeeming the Merands Merchandise Credit Check. I saw that the other customer had a purchase of $122.00 at the other checkout lane and the cashier happily finished the transation didn't ask for any kind ID or and kind proves what so ever.
I had made purchases earlier this week and used this same Credit Check to pay without any questions about showing the ID. I ask Mr. Steve why their is so inconsistancy in implenting your policies.
Mr. Steve said that It is only to protect your interest, I requested a copy of the policy to Mr. Steve, He again refused and said it is not given to customer. If it is not to give customer then how the customer will know to used the Credit Check without a huge ambracement at the Check Out lane by the Menards employees.
Matter of fact is nothing write on the Menards Merchandise Credit Check, in referance to show any kind of ID. There is a note to Cashier writen "Cashier: Have guest endorse to validate".
As far as my using the Credit Check, it clearly writen " Upon presentation of this credit check to any Merards store, Menards will give credit towards merchandise in the amount of : ( value of the credit check). I am requesting to find out why I was refused today.
I requested to have the Name & phone of DM to Mr. Steve.
Mr. Steve has not give me name and said that we handle all the complaint at the store level.
I am making this Complaint that Mr. Steve acted against totally clear Rebate Program writen on the post card and I have coded in the above para. I was treated very badly today, We go to the store because of the good name " Menards" if the store employee and the managers treat the customer this way, as a customer it is very difficult to maintain our diginity and respect when we are in store. I hope this complaint is handle by a senior Official at Mernards and address to it's merits.
If You Have any questions I can be reached @18477691726
Product or Service Mentioned: Menards Cashier.