I purchased a 18" Poulan chainsaw on 6-13-09 for $149.00. I used the saw on 6-14-09 for approx 30 min's, b/c it wouldn't run, and once it got hot, it wouldn't start until it cooled down.
I took the saw back to Menards where I bought it and told them the saw was defective and like to exchange it for one that works. I was told that since I put gas/oil into the saw I had to take it to one of there repair shops. I told the customer service girl that how are you going to know if it works properly or not,if you don't put gas/oil into it and check it out. I told her that I just wanted to exchange it, not to get my money back, but to no avail.
I believe since the saw was defective in the first place I should have gotten either my money back or have gotten another saw in its place. I didn't get either one.
I had to use my gas, time, and money to take there defective merchandise to a repair job and wait on them to find out what was wrong with it and what it would cost if anything to fix there defective saw. I feel the matter could've been taking care of on the spot for them just to replace the saw or refund my money back.