Purchased over 500.00 in patio cushions and umbrella. When I checked out I asked the clerk how long I had to get a price adjustment if the items went on sale.
He told me 30 days and I had to have my receipt. No problem, 24 days later I check the store ad and see the umbrella on sale, so off to the store where I find everything I had purchased on sale. When I go to the service desk the clerk tells me the policy is 14 days. Not my problem...she checks my receipt and tells me that the cashier that day is a stock guy and was just helping out and might not have known the 14 day policy so they will refund the differnce to me...great, in the form of store credit,NO, I paid cash, had it been a credit card or check I would understand, but this is my money not theirs, and I should not be forced to spend the difference in their store.
So I asked to speak to someone besides the manager and was given a toll free number for guest relations, totally automated and it states that all complaints be submitted in writing.
So this tells me that they must have lots of complaints if they can't speak with their paying customers. I won't go to a Menards again!
Product or Service Mentioned: Menards Cashier.