Second time around having to deal with this company in regards to receiving our rebate from them. First time we purchased a 55" TV from menards on their "special" rebate of 11% back through this company. First of all, the TV was faulty, so we returned it. We were told because of this issue there would be NO restocking fee. WRONG. Our original rebate should have been $95.00. After several months of contacting this company and resending our receipt and rebate via email, we receive $78.00. What happened to the other $13.00.
Second time we purchased a trailer with a rebate of $50.00 in October. It is now February and we had to resend the receipt and rebate number via email once again. We expressed our dissatisfaction with them along with this.
Our reply is, We apologize because we do not have that rebate in our system and we thank you for letting us know that you had sent it in. We will be issuing your rebate.
My question is If this company is so untrustworthy why is Menards still using them.
For us, shopping at Menards is not on our list of places to go anymore. I would rather pay a higher price through another facility than have to use a company that promises a rebate and then you have to fight to get that rebate.
Product or Service Mentioned: Menards Rebate.