I just left the east side Madison store and what I witnessed has me shaking and very upset. I spent over 1500.00 in the last month buying things at their stores in the Madison area to refurbish my bathroom.
Tonight I went to the east side store about 7pm and a black man was trying to bring back a lawn mower he bought 2 days ago because the cord did not pull. I saw their employee Jason dealing with him. He was not rude but did ask for a new mower or his money back. Jason said he had to take it to some repair shop.
The man then got very upset and said he just bought is 2 days ago and there was not even a blade of grass on it and he could not use it. Jason kept saying well he didn't know what the customer did to it but it had to go to a service place. This treatment of this man was a clear case of racism if I ever seen it. Myself and my white boyfriend has returned many items over the years and have never been accused of doing something to an item that would cause us not to be able to return it.
I liked Menards up until this day. It makes my stomach roll as to what I witnessed and it will take a lot for me to return.
My other biggest complaint is I never get thanked by their employees. I get "have a good one" or 'have a nice day" but not thank you. I am tired of that.
Maybe that's the way employees say thank you now, but I don't appreciate it. The last time I was there I spent over 1200.00 and no thank you.