A few days ago I purchased a furnace filter and discovered it was the wrong size, today I attempted to exchange it for the correct size. Everything was going well until Menards was out of stock of my item, at which time I tried to return it and get my money back to purchased the correct sized part at another store.
The clerk said NO and I asked for the manager, who also said no and after asking over 20 times to speak with the store manager, which all of my requests were ignored, I was finally granted the interview with a person, not even sure who he was. He did not introduce himself, just proceeded to look up the part and said that they could order the correct size if I wanted to buy a case of filters. All of this fuss and rejection for a $5.95 furnace filter. Well I did not get my money nor replacement filter, instead walking out vowing to never shop at Menards again.
You have lost a long time customer and knowing that my small purchases will not do great harm to Menards bottom line, I feel satisfaction in walking away. Oh, the ill-fitting filter ended up in my trash.
Your motto and the words of your managers mean nothing. Your customer care and service stinks up our city.
No Name or address, since I don't want to hear from anyone at Menards.
Product or Service Mentioned: Menards Manager.
Reason of review: Poor customer service.
Monetary Loss: $6.
Preferred solution: Let the company propose a solution.