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Processing Fee, for an order to be picked-up? I've never heard of such a thing...especially when shipping it to my door is just 2 dollars more.

Does my order come wrapped and packed with tissue paper and a ribbon or what? Why does Menards need 5+ dollars to pack a 4 qty. order that cost less than 17 dollars? That's freakin' blasphemy.

I predict this business won't last...at least not in our city. Good riddance.

Product or Service Mentioned: Menards Shipping Service.

Monetary Loss: $5.

Preferred solution: Let the company propose a solution.

Menards Cons: Poor quality product, Misleading the customer, Do not refund online purches.

Location: Lawrence, KS 66046

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You are paying for someone to do your shopping for you. If you don't want to pay the fee just go to the store and pick the product off the shelf yourself.


Why should I pay a surcharge for the employee to do their assigned job while on company time??? Are they going to charge me a forklift operator for buying a pallet of pavers, or a service fee for the paint employee to mix the 5 gallon bucket of spring mint green paint I need, or charge me a fee for the employee to clean the shopping cart handle with baby wipes?


If you don't like the fee, don't use the service. No one is forcing you to make this purchase from Menards. Shop elsewhere if you feel you can get a better bottom line price.


again, why should the customer pay a surcharge for the employee of a retail store to provide customer service while their on the clock???


The employees in a retail store are there to sell things to the customers in the store. For example when they are mixing the paint for you they are also going to try and sell you brushes, rollers, paint trays, painters tape, drop cloths and the list goes on and on.

If they are pulling an order placed online they aren't available to sell to the customers in the store which frustrates the customer waiting for help. As you ordered on line they also missed the chance to try and sell you the profitable items that went with the paint.

That's why they charge you to take an employees time away from the sales floor and also encourage you to shop in the store rather than on line. Menards is a chain of brick and mortar store and would much rather have you shopping in the store than on-line but still offer the on-line experience for those that really want it and are willing to pay their fees to use it.


Go to the store and shop for it yourself.

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