October 6,13 I purchased two woven swivel gliders with a matching coffee table from Menards Port Huron location. I asked the sales associate if I could obtain a pick up slip since I had my sedan with me and not the truck.
I said that I would pick it up Thursday October 10th at the latest. I was told this would not be a problem and that my order would be available since they would take it off the shelf and mark a hold on it. Thursday October 10th I made a trip across the bluewater bridge, paid my bridge toll and drove to Menards with the intent on picking up my patio furniture. Upon arrival I was told that the purchase was not taken and placed into the pickup area so it would be a few minutes before it could be retrieved.
The associate returned with only the table and informed me that only the floor models were available and they had sold out of the gliders. I told him that I had already paid my purchase and I paid to have new items and not floor models. He called Ken the manager who offered to take $20 off each glider so it would work out to be a $40 store credit since they would be selling me the gliders at cost. I refused to believe that there was only a $20 markup on the item.
I asked to see the floor models and made my way from pickup to the seasonal department to examine the gliders. The floor model gliders had some damage on them and I told the associate that they would have to do better than $20 off each gliders. I asked for $100 off for the pair and was told that I was already getting them at cost. The seasonal clearance on these meant that it was final sale and they were already reduced so they could only give me $40 off for the set.
I asked the associate what my options were. I was told I could take the offer or just pick up the table that was in the box. I told the associate that they would have to do better than that and I was told that was a final offer. I told him that I was here in Port Huron for this reason only to pick up my merchandise and I was not happy with the offer.
I said that I was just going to get a refund on the $400 purchase plus taxes and made my way to the customer service desk. At the desk I explained to the desk what had happened stating I would not be back to shop at Menards ever again. She asked if I would like to talk to the manager and she called Ken over for me. I explained to Ken my issue that I paid for an new item that was available and they sold it to someone else after I was told it would be there for me to pick up.
I explained to Ken that my receipt was a sales contract to purchase a specific product and now they sold my product to someone else. I asked why they offer pick ups if they just turn around and sell your purchase to someone that just walks in off the street. My receipt is a contract with the store to buy a specific product and they could not honor it. Ken and I went over to examine the damage on the floor models and he then offered $35 off per glider.
That would be $70 off in store credit for the pair. My options were to get a full refund or to take the store credit. They would not offer me $70 off cash but it would have to be store credit however they were willing to reimburse the cost in cash. When I asked why I could not get cash discount but they were willing to reimburse cash I was told that once I pickup a clearance item they could only do store credits unless I wanted a refund.
I was not happy about that. As a caveat to others your pick up receipt is no gaurantee that what you purchase will be available. Since my product was end of season clearance they were limited to available stock and could not order it for me.
Very unscrupulous sales tactics. Beware!
Product or Service Mentioned: Menards Sales Manager.
Monetary Loss: $330.