I went into your bismarck office and paid for some metal trim for my steel building. when I went to the yard the employee informed me that your inventory was off and i could only pick up 6 pcs out of the 18 I paid for. the next truck was to be in the first part of this week and that i would receive a phone call when my order was here. today 8-8-13 i called the menards bismarck store and was informed that the truck came in tuesday 8-6-13 and now there were only 5 pcs left from this truck that I could pick up. apparently the store sold my inventory to someone else and did not call me as promissed.
today I also talked to Eric, the manager of the store and was told that they would not hold the inventory for me even if I were to pick it up in just a few hours today. they also could not guarantee that someone was not out there right now loading it for themselves so it may not be there when I get there.
I explained to eric that I had already pre paid for my product last week. did not receive a phone call the truck was here and he sold my stuff to some one else. Eric explained that it was to bad but he could not guarentee me my product. I have a crew on hold waiting for this and now understand there is another week or more before I can have a first come first serve change at getting the rest of what I need to finish my steel building. which incidently I spent over $13,000 for at your bismarck store.
this is the most *** poor customer service I have ever heard. I may not ever get my products if I dont camp at the store doors. I can wait another week for these pieces but without them I cant finish my building.
I suggested to show in your computer at the store no more inventory so they dont sell them again and even if I never picked them up that Menards has my money already and you could throw it in the trash and it wouldnt matter. Eric stated he understood but still couldnt guarantee me my material.
I am so upset with this customer service. your are very hard to work with when you treat customers like this. its no wonder people say they will never shop there again. now I understand.
I want my parts and I want them NOW. now in a week. can yo u help????????????
1523 W. Blossom Dr.
Menoken, ND 58558
701-255-9068 Home and Fax
Product or Service Mentioned: Menards Manager.
Monetary Loss: $200.