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I have been visiting your store in Davison, Mi. The past 3 occasions have been dis-appointing.
The last time I was there (May 23rd) to purchase a 'Hydro-smart' boiler system, I spoke with Hydro-Smart rep from Mn. over the phone prior, he e-mailed me list of components (which was around $5,000 in merchandise), while at the store, some of their UPC #'s didn't match with Menards & the guy in plumbing (Aaron) tried in vain to contact your store manager to get access to cross reference a few of the SKU's. Manager never responded after several calls & pages over intercom. Menards was suppose to contact me back on (May 25th), Aaron left a note with my ph# 313 247-****, I never received the call back.
So today I called Menards store, 810 652-**** at 12:56 to verify the 'Nibco clips 1/2", SKU 680****' were in stock, before I made the 2nd. trip for those. I was assured there were 18 bags in stocks. I got there & none in stock.
Wasted another trip & time, I told lady in plumbing I'd pay for them & they could absorb the minus $8 shipping charge, she told me they couldn't do that.
I just started shopping Menards over H-Depot & am not impressed whatsoever. Mark Desira
User's recommendation: Call ahead for material & have them physically to see if it is there.
Preferred solution: Let the company propose a solution.
Menards Pros: Pricing.
Menards Cons: Incompetence.
Location: 7410 E Court St, Davison, MI 48423