After being at work all day, my husband went to Menards in response to reminder cards saying our deck materials were in. He spent 3 hours at the store waiting for someone who knew anything about the order to help him.
The manager knew nothing about this order and brought out half of it at the end of the evening. He went back the next day after work to get the rest and has now spent almost 2 hours facing the same incompetence and rudeness, especially from the manager.
Many of the boards were split and some were not even cut the ordered length, which added to the wait time. Probably just became a Lowe's fan.
Monetary Loss: $1000.