This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourNew Reviewer
Picking up play sand and mulch from Cleveland Ohio Brookpark road store. Waited 6 hours from order time to when I received the email to pick up at yard.
Scanned bar code from my phone to access yard and no one there to direct. Finally saw a sign pointing to order pickup. Went to order pick up and waited at desk with no greeting from one person behind the desk all the while ignoring me and another 7 people constantly running around me. According to the board hanging up there 8 people on duty and not one said anything for 10 minutes while I and another customer behind me waited.
Then I was told that my items were self load and the employee pointed where they generally were. I spent 15 minutes walking the yard in 30 degree temperature until finally stopping a forklift driver to get the location of my mulch. With the traffic pylons I could only get within 20 feet of the pallets of mulch to load. In the 6 hours I waited to have my order processed it could have been loaded on a pallet and when I showed up the pallet could have been brought right to the back of my truck and raised up to prevent lifting injuries and a employee helped with loading.
I recall a store called DIY that was around that I hated because they put the definition to DO IT YOURSELF. It looks to me that MINARDS is in that practice also. When a customer comes for a pick up he should be greeted immediately and then assigned an employee to stay with them and complete their order.
It really doesnt take much for good service but employees need to have a documented system in place and enforced to accomplish this. If you need an area manager to do this give me a call.
User's recommendation: Ask if there will be help when ordering.
Product or Service Mentioned: Menards Pick Up Service.
Preferred solution: Let the company propose a solution.
Menards Pros: Good price.
Menards Cons: Rebates, Lack of customer service, No help loading anything outside.
Location: 7700 Brookpark Rd, Brooklyn, OH 44129