Have been recently shopping for a specific style of interior pre-hung glass door. Had a quote run for the door by an employee of the store and was given a print-out of the estimate for the door.
As all Mastercraft special order interior pre-hung doors are on sale this week, we returned to the store to order the door, but we forgot our print out. Described the door to the older grey haired man on duty in the door dept. and were told that we couldn't order that door because Mastercraft did not make it. Explained to him that we knew they did because we had a quote for it, but had simply forgot the print out.
Also showed him the door in a catalogue from a holder at the desk. Was told by this "gentleman", in a very rude and condescending manner, that he didn't know what to tell us, but it wasn't on the computer, so Mastercraft did not make that door. As we have not been able to find the specific door elsewhere, we left the store, drove 30 miles north back home and retrieved the print out and returned to the store. We then ordered the door from the young lady now on duty in the door department.
She apologized for our trouble, and said that sometimes her manager could be a little "forgetful".
Please make sure your people are trained properly before making them managers, and teach them some common courtesy. We love Menards, and will continue to shop there, but we will never deal with this individual again because of his bad attitude and lack of knowledge in the area he is supposed to be responsible for.
Product or Service Mentioned: Menards Manager.