This complaint is about Criterion, which only Menards handles, not directly about Menards. I bought a Criterion chest freezer at Menards.
When they loaded it, I noticed damage to the lower back corner of the box and through to the freezer. I was offered a discount if I took it with the damaged corner, which I agreed to. When I unpacked it at home, I found what looked like 3" by 7" sandpaper rub marks on the front of the freezer, where someone tried to fix a paint flaw. The box was unopened and undamaged other than the lower back corner.
The front paint damage had to be a factory flaw. Menards offered to replace it, but wouldn't offer any more of a discount once the item has left the store. I would have had to drive another 90 plus miles round trip, plus the cost, at my expense, of another truck rental (about $50) to return it. I told them I could probably buff it out with some car rubbing/polishing compound ($9.99), which is my cheapest solution.
Criterion was of no help, they suggested I return it, again at my expense and time. Menards did what they could for me. I could have bought an Amana locally for what it would cost to return this freezer and get a replacement.
Criterion lacks quality control, which I ended up having to pay for. replac
User's recommendation: If you buy a Criterion product, check it over carefully before you leave the store.
Location: Henning, Minnesota
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