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I purchased a paint gun from Menards on state street in Saginaw Michigan. The receipt clearly says I can return my items by 8/8/21 and when I came to return my item the manager Jenn told me we could only do an exchange of the same product that I no longer want to use because I ended up using paint rollers, due to the fact the paint gun didnt work properly.
On the receipt is says nothing about just being able to do an exchange or else I wouldnt of got the paint gun. Ive been to this store due to me remodeling my home so Ive spent a lot of money with this company and have proof that I have. Im also an Assistant manager at Oreillys and I wouldve handled this situation way better to make sure my customer was happy. I even asked just for a store credit because I know Ill be shopping at this store for my home.
She wouldnt do a store credit and thats ridiculous.
Im inside the store now shopping so that shows Im a dedicated customer. renew ho
User's recommendation: Don’t buy anything from this store if their not willing to tell you the return policy.
Monetary Loss: $165.
Preferred solution: Full refund.
Menards Pros: Great sale prices.
Menards Cons: Unfair resolution and offer of store credit on a menards error, Wont honor warranty that made me choose to buy the product.