I took a vacation day to receive some doors I purchased from Menards. I called (no call from them)during the morning and they said that the delivery person had truck problems but should make it. I called back in the afternoon (no call from them again) and Menards said that he was not going to make it in and they would have to reschedule. Nice.
I took a second vacation day off and the same thing happened. When I told them about the first experience they said that someone would bring the delivery; even if it was the manager. It came about 4 PM.
I wrote to Menards and received a response that they outsource delivery and have no control over it - sorry.