Chicago, Illinois

I took a vacation day to receive some doors I purchased from Menards. I called (no call from them)during the morning and they said that the delivery person had truck problems but should make it. I called back in the afternoon (no call from them again) and Menards said that he was not going to make it in and they would have to reschedule. Nice.

I took a second vacation day off and the same thing happened. When I told them about the first experience they said that someone would bring the delivery; even if it was the manager. It came about 4 PM.

I wrote to Menards and received a response that they outsource delivery and have no control over it - sorry.

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Like, that takes management skills.


who hired the delivery service?


Yup. They "hire out" for delivery drivers. They are not officially a Menard's employee.