Over the weekend I was at my local menards store buying household remoding items to take advantage of their 11% mail in rebate program. Everything was going fine until I was looking at the halloween display items.
I Selected a figurine of a "haunted village" which was motorized with annoying sound effects. I asked a male employee at the hardware area desk for advice. He seemed annoyed to help me possibly since it appeared I disturbed his social discusion with 3 female co workers about weekend plans. I asked him if they had the specific display decoration I wanted in a box.
He does a quick look at the shelf says "no" and tries to quickly zoom away until I say "sir" then ask if he could verify if other menards store still stock it and hes says you will need to take the stock number and call the stores yourself. I then ask if the display item is for sale and he says sure but the red tag is the final price reguardless of it is in a box or display item. I carefully pick up the display piece and 3 of the glued halloween caricatures tip over along with paint chippling and broken tree branches. I asked what happend to this item and he looks at me and says thats because people like you keep *** with the display items.
I thought perhaps I mis understood him so ignored the obscene comment. I asked him what the price is for it "as is" and he says again as I told you before before the red price is firm reguardless. I asked again if he could verify other menards store stock since I have had other employees do for me. He angerly walks to his computer pushing a co worker off the computer types in a number and tells me the store 5 miles away MIGHT have it in stock.
I then say could you call and verify their stock so I know they have it and says no he won't, I point out he has a phone attached to his belt and another phone mounted on the wall. He replays "seriously dude, go *** yourself". The outburst was so loud that a little boy roughly 10 years old futher down the aisle looks at his father and says "Daddy, the Menard man just said a very bad word" At this point I showed him the lumber and drywall form I was planing to pay for and pick up in the yard and ripped the form in half infront of his face and left my cart of merchandise alone. As I walked towards the door a female employee runs up to be with a very embaresed and remosefull look of her face saying although she does not directly work with that employee she wanted to apologize for his behavior.
She had other employee pass her a form which she gave to me. It was a folded single piece of brown paper with a survey / comment form to fill out and mail out. She encouranged me to describle the situation as well as the employee's name and his general look description. The store location and employees name I am withholding at this time in the event the corperate office replys to my letter with my phone number.
Overall the store staff has been nice to me over the years but this employee needs to hit the road. Thank you to anyone who may take time to read about my recent situation
Product or Service Mentioned: Menards Rebate.
Monetary Loss: $2000.