Poor customer service by Menards
We recently purchased two windows by special order from Menards Rochester North in MN.Those two windows costed us $1442.62.
When we picked up the windows, we immediately noticed one window's front screen was damaged. We went to the store and asked them to reorder a screen for us. When our contractor took the plastic wrap off the other window, he found the other window's screen was also damaged at the same spot. The contractor also found one side of the window wood frame was speciously damaged.
We went to talk to a manager and asked him to order the parts and send a technician to fix the window frame for us. The manager told us that Menards could not fix the damage for us but order the parts for us only. That is, we spent $1442.62 for two damaged windows, plus the cost to hire a contractor to fix the window and several trips from home to the store and back.
It is clearly that Menards sells damaged products to its customers and made its customers (us) the victims to pay for the costs.Thus, please DO NOT purchase any fragile products such as windows from Menards, because you have to pay full price for damaged products and they will not pay for the cost to fix it.
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