Customer service is a thing of the past anywhere. My wife has a business and we came upon some hard times as well as everyone.
I talked to another credit card company and told of our dilemma and they worked with me to help get caught back up. Menard's will get hateful and snotty and chant "that's not my problem. We don't have provisions for that". then they continue to call and I keep telling them to send me a bill and I will do the best I can.
Not good enough. there telephone ettiquette is abhorant,threatening and hostile. They start calling days before you even get a bill so now i just hang up as a response to their actions and mentality.
"Hey Menards, not everyone is as crooked and as deceiving as you".