I was in Menards on Delta Market Dr. off of W.
Saginaw in Lansing, MI. I was looking for an item and turned to ask a clerk - Vitoria - who was working nearby, where I could find cork. When she asked what I said, I spelled it and repeated it, as my husband asked me moments before to repeat it to him as well. She replied by saying in a very snippy way "I heard what you said".
I didn't get a chance to tell finish explaining to her what exactly what I was looking for because she abruptly walked down the HARDWARE aisle to what she thought I wanted. I kept walking and decided just to keep looking on my own when she said "Great, go ahead and be rude then." My son then jumped in and said she's not being rude, she's just looking for what she wants and Vitoria says "Whatever!" I couldn't believe it and we decided to just keep walking, but she kept talking under her breath. I found another employee and asked him for help and told him what had happened. I asked where to find the manager and he said that he would tell the manager, and I told him that I would tell the manager as well, which I did.
When I spoke with the manager, Matt, he seemed prepared for me and seemed to feign surprise stating that he just couldn't believe it - she was one of his best employees and he has never had a complaint about her. This sounds really really out of her character. He indicated that he would "ask" her about it. He basically just dismissed my complaint as if I was lying.
The thing is, I am a pretty laid back person, am not a complainer usually, and this didn't really change my mood all that much, but I incredulous that someone in customer service could speak to customers and treat them in such a manner, so I decided that I would let someone in management know. I have been treated rudely before, but this was one of the most blatant. I wish I'd had the presence of mind to video tape the incident at the time, but I was so astounded I just decided to walk away.
I am a crafter so I buy on a consistent basis and can get the supplies I need from Lowes or Home Depot. Maybe Menards has all of the customers they need and don't need anymore.
Review about: Menards Customer Care.
Reason of review: Poor customer service.
Preferred solution: To make sure that I or someone else is not treated in this manner .
I didn't like: Way i was treated, Very poor customer service.