Wichita, Kansas
Not resolved
3.7
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
3 comments

Recently purchase 100 6 X 9 paving blocks and 6 bags of sand. Prior to purchase we asked if we could have them put on a pallet.

We asked this of three different people; a man in the yard, the man who made the ticket and the man at the gate where we picked up the blocks.

We were told yes by everyone, all we needed to do was ask the person who loaded our truck. However the person who loaded the truck told us NO he would not do that and proceeded to load each block one at a time.

Product or Service Mentioned: Menards Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Menards Pros: Most employee attitudes.

Menards Cons: Attitude of yard person.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1248236

The yard tm can refuse to load an entire pallet if they are concerned about damaging your vehicle, or anything, really, with power equipment. At this point you would need to get a manager involved where they would personally do it instead or have you sign a waiver for the tm. I ran into this a couple times as yard manager when I worked there; unfortunately HR doing all the hiring doesn't exactly send some of the best apples your way for employees directly involved in customer interaction...Best thing you can do is just get one of them (yard manager) directly involved if you get one of these ornery SOBs.

Anonymous
#1217779

Rule number one when I was trained in a lumber yard way back in 1984......never, NEVER load a full pallet of any type of cement or stone block directly into a pick-up truck! They can be EXTREMELY heavy and can very easily damage a light duty pick-up.

And by light duty I mean the industry term which includes all pick-up trucks! Not a smart idea.

Anonymous
#1217583

Were you looking for the block to be placed on a pallet in your truck or did you want a pallet of block loaded in your truck? There is a difference.

Most people have no idea of how much block weighs and the reaction of their truck to a pallet being placed in the truck with a forklift. Often the truck will will bounce up and back as the forklift pulls out of the pallet. This causes the tailgate to hit the forklift and the customer expecting "compensation" for the damage.

The Yard person was smart and loaded them by hand to prevent damage to your vehicle. Go through the posts on this site over the years and you will see the complaints from people who have had their vehicles damaged.