Recently purchase 100 6 X 9 paving blocks and 6 bags of sand. Prior to purchase we asked if we could have them put on a pallet.
We asked this of three different people; a man in the yard, the man who made the ticket and the man at the gate where we picked up the blocks.
We were told yes by everyone, all we needed to do was ask the person who loaded our truck. However the person who loaded the truck told us NO he would not do that and proceeded to load each block one at a time.
Product or Service Mentioned: Menards Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Menards Pros: Most employee attitudes.
Menards Cons: Attitude of yard person.