I bought a entertainment/fireplace.They had the one I wanted on display but said they would have to order mine. I said I lived in a apt.
40 miles away and would have to have it delivered. It was going to cost $100 to deliver it They wanted to just drop it off in my garage. I have no garage. I said they would have to bring it to my apt.
There is a elevator right by the entrance door. I asked if they could take it out of the box and make sure everything was Ok as I am a handicap senior citizen and would have no way to take return it. They said it would cost me extra money for that and they were not happy with that service. I was getting so upset I was ready to cancel my order.
But If I retuned the item it would cost me $125 restocking fee.
They should have told me all this before I bought it. Where is the dedicated to service that Menards brags about?
Product or Service Mentioned: Menards Delivery Service.
Reason of review: Poor customer service.