Holland, Michigan
Not resolved

Beat for money again due to another order at Menards, Holland Michigan store.

Had to put in an order for non-stock items as not available in-store. Was not told up front there would be a shipping charge.

Canceled the order about 5 Minutes afterwards - and was charged a 25% re-stocking fee for items never sent.

My other experience with Holland MI store was order placed for pick up and store staff never looked for it. Therefore, items were put back and I was charged for "re-stocking".

Almost $20 in Menards pocket and I never received the items.

No other store seems to operate like this.

Reason of review: beat for money due to ordering policies.

Monetary Loss: $20.

Preferred solution: Full refund.

Menards Cons: Being charged on items i did not receive.

  • sales person
  • Order Cancellation
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They don't add shipping charges after you place and pay for the order. The shipping charges would have been clearly listed in the total before you were charged. It's not their fault you didn't look at what you were paying for before you paid for it.


My advice: don't incure a store costs by ordering then canceling something(they still have to pay for your ignorance here) then yes if you decide to waste people's time to order something to have pulled by someone else and never show up to pick it up then you get refunded and charged for incurring such costs. Moral of the story: don't be a ***.