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Update by user May 24, 2021
Company fixed the issue and I have been provided with settlement agreement. Capital one was asked to contest the policy due to my wife’s sudden illness. Menards apparently eventually concurred..
Original review posted by user Apr 24, 2021
My wife has Leukemia. I have heart failure.
Income is cut in half. We barely meet insurance and living expenses.
These became a high financial problem when I went home to find Lynn has contacted Leukemia. I immediately notified Menards Dubuque and asked for cancellation of these cards$6,000 worth.
Despite the medical necessity, Menards policy ignores such unimportant things. The company is enjoying our money that is desperately needed for medical expenses.
The bully, unsympathetic confiscation of funds tops 25 years of issues with Menards. I am sick about the situation, but big corporations seldom concern themselves with alternate needs of customers.
Now I must go to Facebook to possibly find a third party buyer. It is a long shot, but desperation requires it. My wife is not out of danger, her life may well end.
Think any Menards people have such problems?
We need helpMenards wont. John Braford
User's recommendation: Any chance you may require a refund on gift cards, Menards has no intention to do so.
Monetary Loss: $6000.
Preferred solution: Full refund.
Menards Pros: Used to love the store, Choices, Location and in-house supplies.
Menards Cons: Problem not taken care of, Policy ignores medical needs.
Location: Dubuque, IA 52003