I went to get my paint re-tinted that Menard's mixed incorrect the other day. What I thought would be like any other paint store a 10 minute in and out experience ended up being 1 hour and 15 minutes.
Not only did it take this long to correct an error I also had 4 different CSRs working on the problem as they would stop mixing my paint and take on another customers paint questions. As I was to take my paint they informed me that they mixed the new batch in a more expensive tint base which was 20% more expensive and they said the cashier should know to price match. I requested for them to note the price match or escort me to the cashier, they did type up a price match sheet which was the 1st win for the store today. Upon going to the cashier not only did she ring up the price match but also the can of paint, failure to read the paperwork.
I had to correct her as well. Why has Menard's became the Walmart of the Home Improvement industry?
Never assume the Menard-tards know what they are doing they are just collecting a paycheck, and it all starts from the top down. Time to go to your roots Menard's.
Reason of review: Poor customer service.
Preferred solution: Training for product knowledge and customer service ability. Help the customer 1st in line then move to the next. .