We ordered a couch then we had to go to Green Bay to pay for it then we had to go back to Green Bay to pick it up after we paid for it and rented a trailer to pick it up and paid somebody to help us pick it up. Menards said they were sorry but they sold it On us.
They said there was nothing they could do about it but issue us a refund.
We then found out that you had one in Illinois, one in Iowa and one in Minnesota we asked since they sold it on us and if they could be kind enough to have one brought over they said they could not do that. That they could only issue us a refund we sold our other couch due to the fact we confirm that we were picking up at this couch we are out of couch money for renting a trailer, gas money travel expenses and paying somebody else $25 to help us this is a total cost at our expense of $165 not including any couch and not including the loss of the couch we had which we wouldve kept not knowing that Menards was going to sell our couch that we already paid for and not willing to get us another when there are three of them minimally out there.
User's recommendation: Purchase from someone who cares a company that has integrity! A company that will do the right thing even when nobody’s looking that apparently is not Menards as we thought!
Monetary Loss: $165.
Preferred solution: Let the company propose a solution.
Location: Appleton, Wisconsin
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