Menards - One chair was left on the showroom floor, assistant stated that manager would not come down on price
I would like to say that both my husband and I frequent the Battle Creek Menards for our housing needs and are there just about every weekend for something. On Sunday, August 28, 2011, we found a chair on sale for $159.00. When I found someone to inquire about the chair I was told that they no longer have this chair in stock and I could purchase the floor model. Well that's fine if you sell the floor model, but since it is the floor model I asked if I would receive a discount since many previous customers/children have sat in the chair and utilized the mechanism to lift the foot rest. The assistant stated she didn't think so, but if I wanted her to, she would ask the manager but it was highly unlikely. I asked if she could check for us. When she returned she stated that the manager stated they would not reduce the price because the chair had not been on the floor for very long. Well, because I frequent the store, I know it was there for at least a month and several individuals/children have sat in, and tried out the chair. I must say that I am extremely disappointed with both of the service and the attitude regarding a potential sale. I am also disappointed in the manager for not coming over to talk with us regarding the possibility of another store close by having the chair, but that was not even brought up. The associate basically told us as she walked by, and kept walking. We left the store completly discusted and unhappy with this type of treatment and because I feel we were basically being made to feel as we were an interruption for even asking if we would receive a discount for a chair that was on display for over a month.
This is the first letter of complaint I have ever written regarding service that I have received. This simply was not what I expected as a customer trying to purchase something. If this is a policy of the store, we respect that decision but we were not informed of anything other than no, it hasn't been on the floor that long.
Product or Service Mentioned: Menards Manager.