State: Ohio City: Cincinnati Product: Menards Customer Care Clear all filters (4 of 215 reviews match)
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1.0
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Update by user Jan 14

I received notice today from the BBB that the case has been closed due to Menards refusing to respond to the BBB. I am still not happy with the out come.It would be good if they sent someone to my house to repair the rust on the storm door. I guest as long as they...

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4 comments
Anonymous
#1614384

Hate to tell you this but the steel storm doors that will rust are not the cheapest storm doors they sell. The cheapest storm door they sell will hold up better than the steel storm doors they sell.

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Review
#1424910 Review #1424910 is a subjective opinion of poster.
Service
Menards Customer Care
Cons
  • First time shopping and last
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
1.9
Details
On March 21.2015, I special-ordered a Bath vanity and trim pieces for a total of $500.53.I was NOT notified when the merchandise came in. When I checked several months later, I was told that the merchandise was sold. I ask for a refund and was told that there would be...
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3 comments
MrSharkNasty
#1222634

You were notified by email like the policy has been since 2010! After a certain amount of time Menards will call you, they generate a list of items that are no picked up because Menards does not have the room to be storing peoples stuff!

You received at least one phone call, I am certain of this! If you're expecting an item and it passes the estimated delivery date you SHOULD ALWAYS CONTACT the seller. Eventually if you have not made contact and have ignored the contact by Menards technically the item is abandoned and Menards can do what they wish the with item. Restocking fees are to cover shipping and handling cost as well as storing cost.

They clearly had the item sitting around for a very long time taking unwanted space. Next time be a better consumer and take the initiative to pick up your stuff in a timely manner.

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Review
#928313 Review #928313 is a subjective opinion of poster.
Service
Menards Customer Care
Cons
  • Refund policy
  • Customer service
Reason of review
Poor customer service
Loss
$501
Preferred solution
Full refund
1.2
Details
I purchased 3 rolls of 3/4" poly pipe online, which they stock the same type of pipe in store. When I no longer needed pipe, I had read horror stories on returns at Menards and I lived over two hours away and this order was over $600 so I wanted to make sure that the...
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3 comments
Anonymous
#1091569

I doubt it is the same pipe they stock in the store. If it was you would have just purchased it at the store.

The 25% restock charge is because it is a non-stock special order item that will end up in a bargain area selling for pennies on the dollar. Stores shouldn't take all the loss because customers order extra product or don't confirm what they are ordering is going to work for them before they order.

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Review
#762302 Review #762302 is a subjective opinion of poster.
Service
Menards Customer Care
Cons
  • Very poor customer service
  • Dishonest information
  • Unhelpful customer service representatives
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Menards customer service ONLY communicates via US Mail. I sent in all the details two weeks ago and just received a copy of a letter that they sent to the door manufacturer, asking them to contact me about the issue. This could have been done in a day, via phone or...
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8 comments
Anonymous
#813657

What happens when the phone calls are made and they say a new door is being shipped out and it never shows? I bet you would wish that they had done it on paper so you don't have to go through the hassle of reexplaining again? Sounds like accountability and keeping a legal record to keep the manufacturer honest to me.

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Review
#482494 Review #482494 is a subjective opinion of poster.
Service
Menards Customer Care

Contact Menards Customer Service

Mailing Address:
Menards Guest Services
5101 Menard Drive
Eau Claire, Wisconsin 54703
United States
Phone:
(800) 871-2800
All Menards Contacts