State: Ohio City: Cincinnati Product: Menards Customer Care Clear all filters (0 of 153 reviews match)
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On March 21.2015, I special-ordered a Bath vanity and trim pieces for a total of $500.53.I was NOT notified when the merchandise came in. When I checked several months later, I was told that the merchandise was sold. I ask for a refund and was told that there would be...
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MrSharkNasty
MrSharkNasty

You were notified by email like the policy has been since 2010! After a certain amount of time Menards will call you, they generate a list of items that are no picked up becau...

Anonymous
Anonymous

Take a look at your order. It spells out the restocking fee if the merchandise is not picked up. If you didn't provide an e-mail to be notified at you were responsible to chec...

1.9
Product
Menards Customer Care
I didn't like
  • Refund policy
  • Customer service
#928313
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I purchased 3 rolls of 3/4" poly pipe online, which they stock the same type of pipe in store. When I no longer needed pipe, I had read horror stories on returns at Menards and I lived over two hours away and this order was over $600 so I wanted to make sure that the...
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Anonymous
Anonymous

I doubt it is the same pipe they stock in the store. If it was you would have just purchased it at the store. The 25% restock charge is because it is a non-stock special order...

MrSharkNasty
MrSharkNasty

I can answer you how they're growing! Honestly it's really simple! They have the best margins! Menards buys in massive bulk that's unheard of in retail. They will buy just abo...

1.2
Product
Menards Customer Care
I didn't like
  • Dishonest information
  • Very poor customer service
  • Unhelpful customer service representatives
#762302
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Menards customer service ONLY communicates via US Mail. I sent in all the details two weeks ago and just received a copy of a letter that they sent to the door manufacturer, asking them to contact me about the issue. This could have been done in a day, via phone or...
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Anonymous
Anonymous

What happens when the phone calls are made and they say a new door is being shipped out and it never shows? I bet you would wish that they had done it on paper so you don't h...

Anonymous
Heartless

Again another expert from menards! don't buy from menards or mastercraft, they sell ***

Product
Menards Customer Care
#482494
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