We had a rather large order....roofing material. The associate who sold us the material said we qualified for 48 month no finance charge if we opened up a charge big card.
Long story short...I got the bill with a $13.00 interest charge. The person at the return desk told us the assistant manager would take care of us. He was waiting for us at the service desk. He would refund the interest charge and they could give us 24 month interest free.
We got to the service desk and he wasn't there. The girl there told us something completely different and the assistant manager told us something even different. He walked by several times and couldn't even make eye contact. Only thing they would do is give us 6 month interest free.
This was the second problem we had over this sale. Walked out of Menards...will NEVER SHOP THERE AGAIN.
Reason of review: Problems with payment.
Menards Pros: Total store.
Menards Cons: Refund policy, Service, Store manager attitude.