I bought a Brute power washer with an Honda engine last Summer 2014. It cost over $500. I brought it home and set it up strictly according to the instruction manual and it ran for about twenty minutes and stopped. After double checking the setup and looking online for any troubleshooting help unsuccessfully, I took it back to the Menards store where I had purchased it and explained the problem I had with the equipment to the return desk attendant. She said that the store policy was that once gas was put in the power washer, Menards would not issue a return. This was the first level of frustration I experienced ie, how do you know there is a problem unless you put gas in it and try to operate it?
The very young store manager on duty told me to take it to a small engine repair shop that did their warranty repairs that was an additional 22 miles from the store and a total of 52 miles from my home. This to repair a brand new power washer with 20 minutes of service. I told the manager that he could just keep he power washer. He said fine just leave it on the sidewalk outside and walked away.
I took the power washer back to my home and decided to just take it to a local shop and have it repaired at my own additional expense. The local shop looked at the washer and found a valve that was seizing and advised me that a repair expense might be prohibitive.
I phoned Menards and explains the situation and a different store manager on duty advised me that it was no longer any concern of Menards and to contact the engine manufacturer. I told him this was unacceptable and he told me that I must take it to their warranty service center 52 miles away. I saw that this was really the only way that I was ever going to be able to use this $500 power washer. Reluctantly, I got the name of this warranty repair center from the manager and left with my third level of frustration in full swing.
Before I drove the distance to the repair center, I phoned the center only to find out that the number given to me by Menards for THEIR warranty service was disconnected. Deciding to do some investigative wok, I phoned another similar business in the same town and they told me that the business that Menards referred me to had been closed for two years.
I phoned the Menards store and the store manager just laughed at such a ridiculous mistake and told me again that it was not Menards problem and to contact the engine manufacturer for further information. By this time, I am frustrated to the point that I am beginning to understand why rational people react so inappropriately to similar situations.
Also, I bought really nice garden hose and a wire brush from Home Depot to take care of some of my power washing needs.
Reason of review: Bad quality.
Menards Cons: Refund policy, Response of local management, Store manager attitude.