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Just spent over$356 for new Troy Bilt lawn mower model TB 210 was mostly assembled in box I added oil and gas as instructions stated the lawnmower started first try the model has front wheel drive that would not work ,i talked to a dept. manager about returning it but she said no way since gas had been added I worked for 15 years in this type of BUSINESS and they could have put it in the locked garden area give me a new one and made a happy customer .I ended up driving it 30 mile to service center and they will not be able to look at for over a week then another 30 miles home and the 30 miles i drove to buy MENARDS SUCKS THIS IS ONE CUSTOMER GONE
User's recommendation: order from maufacture because thats who you will end up dealing with.
Monetary Loss: $400.
Preferred solution: Deliver product or service ordered.
Menards Pros: Selection.
Menards Cons: Lack of concern over issue.
Location: 1367 East Dayton Yellow Springs Road, Fairborn, OH 45324
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