Oak Ridge, Missouri
Not resolved
4.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
2 comments

I find it frustrating to purchase many items from Menards when they do not support a feedback mechanism for the consumer. I have purchased 6 garage storage cabinets of various styles. Their roll around cabinet has extremely poor wheels and I had to spend another $30 bucks each (retail) if I expected to easily roll them around with only 40 pounds of weight in them.

Had their website enabled feedback I might have known this issue in advance, or at least be able to provide feedback for potential buyers.

What concerns me more, is their actions reflect a "don't care to get feedback" mentality regarding their own "brand items". After spending hours putting these cabinets together I was not about to disassemble to return them. Plus they did match the other cabinets.

Product or Service Mentioned: Tool Chest.

Reason of review: Bad quality.

Monetary Loss: $30.

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Anonymous
#1201167

Menards doesnt manufacture the product. You would do well to understand that. It is true that they are technologically about 15 years behind easily because John Menard is a miser, but that doesn't excuse you trying to pass off purchasing a poor quality product as somehow being the fault of the retailer simply because you couldn't read useless anecdotes on said retailers own website....

Anonymous
#1200022

You really have to rely on Internet feedback to make a buying decision?? Try doing a little research on your own rather than relying on the advice of strangers. Not that difficult.