I am SO angry with what happened at your Kewanee Menards store this evening, I wish to could say I will NEVER patronize that store again but I must due to the proximity of where we live. We got just a few items that needed to be picked up in the yard, we went out there and we sat and sat and sat and NOBODY came to help.
Then another truck pulled in and they got NO HELP, then another car pulled in and they got NO HELP. Finally I walked the aisle 11, aisle 12 and aisle 13 and there was NOBODY. We all just decided that if we wanted to get what we had paid for we were going to have to help ourselves. There were old men crawling up on those metal rolling ladders, there were old ladies trying to load 12 foot long wood.
Finally when we were done, one punk came rolling up and said "need help" - NO, we could have used your help 25 MINUTES AGO, 20 MINUTES AGO, 15 MINUTES AGO, 10 MINUTES AGO, 5 MINUTES AGO, BUT NOT NOW ---- WHEN WE ARE COMPLETELY DONE!!!!! He came up and said something else and I told him to get away from me, I didn't want to talk to him, then he said "well I'm not making excuses for us but we have four guys working tonight, surely someone would have been able to help you" and I said "F-OFF -- WE DO NOT NEED YOUR HELP - N O W !!!!! By the time I got into the store to tell the manager what had happened, he already had gotten a call from the yard "to protect his ***" and the manager was completely - 100% - rude and useless. We have shopped at that Menards for years and years and we have seen better managers that HIM come and go, now I think it's time for this little WEASLE to GGGGGOOO!!!!
Told me to LEAVE THE STORE - I DON'T HAVE TO TALK TO YOU!!!!!!! This situation needs some immediate attention. Maybe in Iowa or wherever he came from you allow managers to speak to his customers that way but NOT IN ILLINOIS. Many many people will not trade in that store because it is so disgusting and below descent quality but I have always maintained that if you are going to live in a small town, you must trade in that small town but we are beginning to think like the hundreds of other people that would rather drive to Galesburg or Peoria rather than spend any money in that store.
The manager needs a real ATTITUDE ADJUSTMENT and you need to get someone in there who can MANAGE people rather than sit at his desk and stare at his computer screen and act as if he is busy.
This same thing has happened to us all Spring but it doesn't take a rocket scientist to figure out that summer is going to bring loads of people in WHO NEED HELP IN THE YARD, but obviously that is complete beyond the little midget!!!!!!!!!!!! He is the typical little man with a giant attitude!!!!!!!!
Product or Service Mentioned: Menards Manager.
Monetary Loss: $150.