I needed a 2x4 to replace one that I destroyed. I went to Menards on Miller Park in West Milwaukee, WI. I entered and was wandering around, at least 4 employees saw me and made eye contact, but not one said a word to me. It seemed to me that they trued to avoid me. When I finally found the area that I need, again the employees in the area never approached me or asked if I needed help. I finally got a guy behind a commercial counter and clearly explained what I need. He looked it up, handed me a sheet of paper and told me to pay for it at the register and pick it up n the back of the building.
When I got to the rear of the building, the guard had no idea what area of the yard I should go to and told me to check one area,if it wasn't there to check inside the building over there. I checked the long wall outside then drove inside and finally got out and walked around until I found my item upstairs and out of the way.
The very minimum customer service I expect, is to be acknowledged when I'm in your store and for your employees to know where products are.