Menards has lost another customer... and statistically 10 more after this!
I live 1.15 miles from a Menards location in Tipp City, OH and have frequented this location for nearly 4 years with continued frustration. The last straw... what retail outlet waits to have 0 of an item before they order more of anything?!?! Paint, light fixtures, screws, plants, windows!
these are the common "in stock" items I have gone in to purchase and nope... And to top it off their "customer service" number simply is an automated system to instruct you to mail a letter or fill out a form at your local store, not even an option to speak with a live person or a hope the issue will be fixed. I will drive the extra 10 miles to Lowes right past this store for materials to complete the renovations on my home.
As an update, I quickly searched the Lowes website and within 4 clicks found the customer service phone number! Imagine that
Monetary Loss: $50.