I ordered (and paid online) for a small item at the Madison west location. As it turned out, they tacked on a $1.50 convenience fee.
Turns out it was the most idiotic/convoluted process that was a nightmare. Went to the desk as indicated on the sheet, they directed me back to another area/door. Nothing was marked. Had to grab someone, who then directed me to another location.
Had to find somoene else, who was going to take me all the way to the other side until another employee redirected him. Instead, went to yet another section. FINALLY got the product, then was told I had to go through a certain checkout line (why? I've already paid).
The girl at the checkout had no clue so she had to put on the panic light and we waited for a LONG time before someone came and 'approved' me. I have never seen any set up so ***! Wasted more than 30 mins for something that I should have just been able to go to the customer service and hand it to me. And as I said, on top of this, I was charged a "processing" fee for the terrible and inconvenient service!
NEVER do the online prepaid ordering unless you want to pay for bad service and waste a lot of time for no reason.
Reason of review: Poor customer service.
Menards Cons: Poor customer service.