We spoke to 2 person for the same issue. We had placed an order for a storm door on October 23rd seeing the 14 day free delivery for special order notice stuck on Larsen storm doors.
We got an update on October 25th saying the product was shipped but did not get any further updates. When tried contacting the customer care, the 2nd person we spoke was very rude and brunt. He did not listen to any of our concerns and kept repeating and teaching us how to understand simple English. He ended the call abruptly as well.
We were very much pissed off with this behavior. Basic human to human respect was missing.
Location: Chicago, Illinois