I purchased 43 bags of radiant brown mulch at 1.80 for 3 days in a row. Was told by a garden center team mate that it was the sale price until april 11, 2015.
Went back the next day for 20 more bags(april 3) and was told the price went up to 2.97. Called the gurnee menards and talked with a garden center team mate that told me the price went up this morning, but was going back on sale tomorrow(april 4) where that makes any sense I have no idea. So I then asked for a manager I spoke to another person (who I thought was the manager who told me that the reason the mulch was on sale is because walmart put theirs on sale and so menards dropped there price and that walmart took theirs off of sale this morning(april 3) so menards changed their price this morning also. So then I asked to speak with a higher manager his name was Matt, he said they do this all the tie to compete with walmart, and the signs were changed this morning (april 3), I asked him how he felt this was not false advertising after I was told that it would be on sale until april 11th.
He said there was nothing he could do and next time I should just pay for way more mulch then I needed, not pick it all up and then get a refund so I had enough. (How does that make any sense) So I called 2 different menards that told me they would honor the 180 price because online I couldorder for 1.80 until april 4th and pick it up in the store.(now where in the *** does that make any sense). So I ordered it online, paid for it, went back to the gurnee,illinois store(only because it is the closet)Talked with Matt the manager that I spoke to earlier and he said well I just seen that price online and there was nothing he could've done. I have now wasted over 2 hours of my time just trying to get this mulch for the same price I paid all week and the price I was told it would be until april 11.
What a crock of *** menards needs t train their employees especially there managers on hw to deal with their customers. This is no the first time that I have been treated badly at gurnee menards because their paint department unless you are a female who looks good, really sucks and their electrical departments knowledge of how electricity works is about as good as my cats. Menards what are you thinking do you need money that bad that you would rather have employees that can burn peoples houses down. Luckily we didn't listen to that information, because that would have required an attorney for sure.
I work for a healthcare industry good thing I don't have you training that your employees have, I could kill someone, or give a doctor wrong information, or a family wrong pricing information. Oh and then I asked for corporates phone number and was given an automated machine. Quality work menards. Way to do business.
Train your employees on product knowledge, pricing and customer courtesy. it might be worth your time and money.
If someone grew some balls maybe I could have talked to a ive person and not the internet. oh yea that would have taken away from your profit margin and required customer service skills
Reason of review: Poor customer service.
Preferred solution: I would like you to train your employees to be knowledgable and courteous and have sale dates on alll your ads.
Menards Cons: Poor customer service, Rude manager, Response of local management, Refund policy.