I feel that customer help is lacking. Menards seems to help when you are in the store and you make a purchase and they have your money and then it ends there.
They can't hand us our receipt, we the customer have to get it from the machine and then when you order something you can't even be given a call that it is in, it is again the customers responsibility to call and check. I think that Menards could hire a person or two to sit there and make calls all day if necessary to the customers. Again it seems all that stores want is our money and once they have it screw the customer on any further service and I also feel I should not have to keep track on the email ither.
Person to Person is what things should be. We have become such an impersonal society that it is ridiculous.
Product or Service Mentioned: Menards Customer Care.