I spent over $13,000 on a kitchen remodel and bought my cabinets at the exasperating Evansville, Indiana store. The so-called designer made an error on the CAD drawing which forced me to spend more money on additional cabinets and brought construction to a halt for 3 weeks.
Then, regarding the cabinets they should NOT have put on the order, I got "No ma'am, you absolutely cannot return those two cabinets, they were special order." They also lost the entire computer file (read here - most likely deleted it when they saw they made the error because the guy got up and left the area for a few minutes to go to another computer, returned, and after "searching" for a while, said it was gone. Yes I still have the printout of the file though). They refuse to admit they made a mistake, and the store manager, C. M., is a *** who only cares about covering his own rear end and tells "Guest Services" he talked this over with me several times with the resolution that I didn't want to return the unnecessary cabinets.
He called ONE time and that was nearly 6 weeks after the cabinets came in. Also, the Eau Claire Guest Services will "only do business by mail".....snail mail. They don't thoroughly read the mail you send them, so their answers are inane and uninformed. They also did not respond to the BBB complaint until 3 weeks after the case was closed.
Completely frustrating, unbelievable indifference, and outright denial. Even after numerous letters of explanation of the problem, Guest Services still was saying it was a manufacturer's problem. Now that the Attorney General is involved, they are saying they offered to take them back and I said no, but when I asked for that in writing, they refused.
NEVER NEVER NEVER again. My contractor referred his next remodel to another store after seeing what lousy service Menard's has.
Product or Service Mentioned: Menards Manager.