I recently speical orderd 52 bndls. of shingles and tryed to return 4.
I was fully aware that I would be charged 25% restocking fee . The gate gard did the paperwork and a yard worker took the shingles. When I went in to return, a manager would not give me a credit. Now they have my shingles and wont give me a refund minus 25%.
The manager said that it is their discression if they will give a refund. Both the assistant manager and the head manager were so rude to me. I live in Lake Geneva, and their is a Home Depot and a Dunn Lumber a lot closer than driving to Burlington. So I go out of my way to patronize Menards and this is how they treat me.
Not even a in store credit. I wish I knew of something I could do to have this made right.