State: Minnesota City: Minneapolis Clear all filters (37 of 2246 reviews match)
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5.0
Details
where is the checkplug for rear end and trasmission
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2 comments
Anonymous
#1758298

Probably someone who bought one of those lemon UTV go carts, or a lemon riding lawn mower menards used to sell a couple years ago. Both the yard sport UTV's and the yard man riding mowers created major issues and frustrated and disappointed customers.

Both items were sold to customers in wood crates unassembled and untested. If there was any issue whatsoever menards said "tough take it to someone else" who happened to be a service center 200 miles away and weeks lead-time to repair.

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Review
#1673238 Review #1673238 is a subjective opinion of poster.
1.0
Details
Menards - Rebate issue
I sent my rebate in end of May and have not received my rebate. I don't know where it is I can't seem to track it either way I have not gotten it
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2 comments
Anonymous
#1720838

What do you mean you can't track it? Have you tried tracking it on-line and if you have, what was the response you got?

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Review
#1597534 Review #1597534 is a subjective opinion of poster.
Service
Menards Rebate
Reason of review
Problems with payment
3.0
Details
bought treated deck lumber to build a deck 8 years ago and built the deck the treated lumber is rotting i purchased treated lumber from abc in rice lake for my front deck about 18 years ago and it is fine is there something wrong with there treated lumber
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1 comment
Anonymous
#1339802

What have you done about it? Have you tried filing a warranty claim?

If not, get out your receipts, go to Menards and get one of their claim forms to send in and see if the warranty on the treated lumber will help you. Just getting on a complaint forum gets you nowhere.

Review
#1060553 Review #1060553 is a subjective opinion of poster.
Product
Deck Board
Reason of review
Damaged or defective
Bought 2 new exterior door knobs with exterior locks. I paid the extra $5.00 to have them identically keyed so I wouldn't have to have separate keys for each door. When I got home and opened the packages, only one of them had keys in them. I got 2 keys when I should've...
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5 comments
Anonymous
#1343150

This is the most ridiculous complaint I've ever read. They couldn't give you the two keys that came with the other lock because you had it re-keyed to match the first one. I can't believe that needs to be explained to you.

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Review
#1054604 Review #1054604 is a subjective opinion of poster.
Product
Door Lock
Reason of review
Order processing issue
Preferred solution
Price reduction
spent large amounts ofmoney at menards, got rebate, not allowed to use it for equipment rental payment, completely unfair, They could care less. Will find other retailors to spend my money with
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2 comments
MrSharkNasty
#1202745

Unfair is a very childish term. If you're a grown adult by now you should know the world is not fair.

An intelligent consumer would have checked before hand that rebates could be used towards rental costs. It's post like these that does not give me much hope for the world. Why should they care? Do you care about the people working at Menards?

I hardly doubt you do. You just want to take advantage of them and when you can't you cry like a baby until they either cave in or you stomp your feet to another retailer.......

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Review
#903780 Review #903780 is a subjective opinion of poster.
Service
Menards Rebate
Reason of review
Problems with payment
I couple days ago I was at one of the local menards stores intending to purchase 5 bags of wood mulch for a upcoming yard project this weekend. The gentleman at the hardware desk says "its outside in the garden center there will be someone out there to help you". I...
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7 comments
Anonymous
#1163012

Yeah, it sounds like typical yard guy *** I can tell you that as a former manager, yes they do review all those survey forms and they get cycled back down to the stores they came from after corporate documents them for review in the weekly department managers meeting. The problem is that it can take months for this process to come full circle.

I will also tell you that the indifferent attitude the AGM gave you was because general managers are only tertiary in their involvement with most departments other than the front end (cashiers) and contractor sales, as this is where the most money passes through the store. Next time, if there is a next time, demand to see the YARD manager.

They are directly responsible for *** *** like those guys horsing around and are in the best position to do something about it. I know I would have had those two assigned to a broom for a month if it happened under me.

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Review
#847880 Review #847880 is a subjective opinion of poster.
Service
Menards Customer Care
Reason of review
Poor customer service
I hate having to deal with DirecTV sales people interrupting me when I'm in a Menard's store. I've had DirecTV service and ended up cancelling them because they are thieves and liars. Hey John, get DirecTV out of your stores please! I hate having to deal with DirecTV...
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1 comment
Anonymous
#1112067

Lets see, You are in a store run by thieves and liars and you are pissed off because a thief/liar tries to sell you something. Do you see the irony in that?

Review
#790089 Review #790089 is a subjective opinion of poster.
1.0
Details
I BOUGHT MENARDS ULTRA DECKING BERCAUSE THE SALES GUY TOLD ME HOW GREAT IT WOULD BE! IT HAS NOT HELD UP IN THE PAST 9 MONTHS IT IS FADED AND UGLY! IT WAS BROWN AND NOW IS A FADED WHITE WITH MISS MATCHED SPINDELES AND RAILS. IT DID NOT EVEN FADE THE SAME EVERYWHERE AND...
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4 comments
Anonymous
#1056584

Should of bought azek decking, had mine for seven years and stayed the same color still looks great I pressure wash it every spring with water and Lil bit of simple green. If you buy cheap u get cheap

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Review
#722577 Review #722577 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$2500
Preferred solution
Full refund
Tags
  • Menards Ultra Deck Sucks

Menards in Minneapolis, Minnesota - Motorized shopping cart dies in middle of store and employees laugh

A month ago I injured my left leg due trip and fall issue on my own personal property and have had to wear a support brace while the injury heels. Between that, being middle aged, and heavyset I have had issues walking distances but able to drive to help maintain my independence and employment. Last week in the late evening I went to the local menards store to do some browsing since my injury has significantly limited my carpentry and mechanical hobbies. As I exited my car I observed one of the cart collecting employees wearing the crossing guard type vest driving a motorized shopping cart aimlessly in a figure 8 pattern in the parking lot. I flagged him down and he came over and told my I was more then welcome to use it. Being I had the motorized cart to use for the duration of the visit the young man was even generous enough to place my crutches back in my car and closed my door for me. Everything was going fine until I approached the area with the outdoor furniture. Right in the middle of the display area the motorized cart quits operating leaving me stranded. Unfortunately this area tends to be somewhat isolated from the rest of the store since above the outdoor furniture area is a low ceiling with a floor above where I believe they overstock larger size items. Being in the late evening the store is on the slower side and no one in the immediate area however observe 2 male employees loitering by the service desk so I look over to them and yell "hello, the cart quit working can you give me a hand please" They look at each other and smirk, laugh and walk away in different directions, neither is towards me though. I sat there for 10 minutes waiting for assistance, until another 2 employees walk by one of which I recognize as a manager who's always in a bad mood no matter what. I politely tell her I was shopping and the cart died can I please get some assistance. She replies "sir, we provide these carts for convenience only and if the cart is broken you personality will be held responsible for any and all expenses" and then said she will see what she can do. Finally another 10 minutes later a younger couple who is browsing the furniture area also, recognized my distress and offered to assist me. I explained the cart died leaving me stranded and the store staff is a farce and absolutely useless. I can limp short distances with the brace but considering the size of the store and distance to my car I need help. All I'm asking for is for someone to either retrieve my crutches from my car or get a wheel chair for me or something so I can leave. The man offers to go out to my car with the keys while his wife stays with me. He returns a couple minutes later with the crutches and assists me to stand up and even helps me out to my car. On the way out I observe one of the younger gentlemen salesmen who laughed at walked away from me at first. He was holding a wide dusting mop while socializing with a younger female co worker. When he sees me this time he smirks and actually had the nerve to preform an obscene gesture by rapidly reciprocating his hand up and down the top of the wood mop handle. The couple also observed the carless offensive demeanor of the employee and told me they will be going elsewhere if thats the type of people they hire here. I wanted to call the menards corporate office to discuss the frustrating situation only to find out they only communicate though e mail. So I type out a letter describing this situation and get back some prewritten generic "form letter" from "Ray" Hopefully writing on here about the poor customer service menards provides has some effect on this mismanaged company. thank you
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5 comments
Anonymous
#1006423

The guy named Ray is John Menard himself. That's how he signs his responses to Guests.

Anonymous
#1004887

FYI: Being middle aged is NOT a disability. Being fat is not a disability. If you can't handle walking, maybe you should stay home and stuff your face some more.

Anonymous
#1004899
@Anonymous

And another thing how dare you ask store staff to provide any form of customer service on a slow evening. Socializing with staff ALWAYS supersedes assisting some old fool.

P.s. If I was there I'd laugh too

Thank you

Menards employee for life

Anonymous
#1008984
@Anonymous

Menards employee for life??? LMFAO!!!

Oh I don't doubt that statement for one second! And, I hope you enjoy your little retail job collecting carts, because you won't ever be able to do anything else in life. How's it feel to be uneducated, ignorant, ugly and not able to earn more than the Federal mandated minimum wage?!!!

Pathetic loser, who's laughing now! NOT YOU!

Anonymous
#1008913
@Anonymous

If a customer is requesting assistance from a employee who company time being paid I would assume laughing at the customer's face, walking away for no reason, then simulating a offensive and lewd act would be the absolute last thing the employee should do. Perhaps Menards holds themselves to a much lower standard then other businesses.

Even fast food restaurants are considerate enough to carry the food tray to the table, or open the doors for elderly or physically challenged customers. The way multiply employees responded to this situation I would think would be a absolute embarrassment.

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Review
#662362 Review #662362 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Menards Customer Service

Mailing Address:
Menards Guest Services
5101 Menard Drive
Eau Claire, Wisconsin 54703
United States
Phone:
(800) 871-2800
All Menards Contacts

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Menards - I was aghast to see the costume below in your children's Halloween section yesterday, 9/20. I disagree with your judgement of putting something that so closely resembles a  terrorist in your store.
The recommended age was 15 and up, the exact age group being recruited by Isis. This costume shows a frightening similarity to the terrorists that have been plotting against our country for years, and most recently, openly slitting throats of our citizens and...
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8 comments
Anonymous
#909634

I hope you're kidding. I don't think they lost any customers aside from you. I'm sure they're glad too.

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Review
#536521 Review #536521 is a subjective opinion of poster.
Service
Menards Manager
Reason of review
I would like the product reviewed by a district manager for appropriateness to have displayed in a children's Halloween section of your store.