re order MANH 02805 May 3, 2011
I just had the worse shopping experience of my life and will not ever return to your store. I came in to get a new sink faucet and accessories, patio wood boards, water seal and a few other items. I had a nice list. My first shopping experience at your store was great, however this time proved different.
There were many employees but I could never get any help at all. No help in the faucet section but I managed, but could not find the other accessories.
Then the construction section. I was looking for rafter tie's and after 20
minutes of waiting like being told to wait, I just hunted them out myself.
I couldn't find a torx bit for the screw and asked for help and was taken to the area and said here they are. Twenty minutes later and after opening
packages, I found the right one.
Then I needed 3 2x6x10 treated boards. This is not a complicated task but
the first guy takes me to the place where they handcraft wood - he didn't
even pay me any attention. Then the next guy says oh, yeah you come up
front and I write you a ticket so he does that. I think all is ok. So I
pay and get help with my 2 4x8 pegboards, but the guy just watched as I
tried to get it in the enclosed trailer myself. Nice help.
Then I go to pick up my wood where I am met buy a skinhead looking nazi with security on his shirt. He wants to search my vehicle and my trailer from top to bottom. He then allows me in and I have to go hunt for the wood myself. I finally flag down a forklift driver who took me to where it was, but it wasn't treated. The guy inside didn't pay any attention to what I asked for so I got the wrong stuff. Now I can go in and go through the exchange process. So I tell this guy of my lovely shopping experience at Menards. He tells me that the "military" looking guy has received many
When I leave, my Nazi treats me like I am a criminal. You know if you guys
want to let people go on to your lot then you should either escort them or
bring the sold product to them. But to be treated like I was stealing
something from your precious lot!
So after being released and that is what the nazi said - I release you to
leave our lot and I had to sign then I went in and asked to speak to the
store manager. A girl comes up and I tell her of my experience and she says she can't help me - can she get the manager. Is that not who I asked to speak with to begin with?
Well, I promise you that I will never step foot in your store again! I will tell every person I know of my terrible experience and I will take great pride in word of mouth advertising!
Personally, I regret not returning everything I had purchased on the spot,
but I was actually too upset after having my car searched more intensely
than the cops do when they pull you over for a speeding ticket! What is
wrong with you people?
Product or Service Mentioned: Menards Manager.