I couple days ago I was at one of the local menards stores intending to purchase 5 bags of wood mulch for a upcoming yard project this weekend. The gentleman at the hardware desk says "its outside in the garden center there will be someone out there to help you".
I proceed to the garden center area and greeted by a elderly female employee watering plants and a younger woman who appeared the outside cashier and was in the later stage of pregnancy. I told then I was informed the bags of wood mulch were located outside here and they point me to the back area of the garden center where I then proceed to. I locate the specific mulch I needed which was on sale however the immediate issue was on the ground was 2 good bags on an otherwise empty pallet, as well as 1 ripped out with mulch scattered. There however was several full shrink wrapped pallets directly above of the identical product.
I look around the yard area and lumber building however the yard was a ghost town. I walk back to the 2 female employees to explain the situation and indicate they will page someone over to bring down a pallet. After waiting 15 minutes I observe 2 gentleman employees on the other side of the yard loitering, talking, hands in pockets, and spiting on the ground. I wave over to them and point to the pallet I needed brought down.
One of then climbs on a forklift. As he's maneuvering to come to the area I am I notice the other male employee discreetly sneak up behind the forklift and tighten the fuel valve on the forklift propane tank. This was done in a manner so the driver did not observe the "practical" joke. Also as the "joke" was being preformed the prankster either nearly got his foot ran over by the rear tire, or had it ran over but wearing steel enforced work boots.
The driver then proceeds towards my area, however when he prepares to lower the pallet of mulch the engine stalls. I advise him I observed a coworker close the tank. The driver then says "that lazy MF - SOB " opens the valve and drives off at full speed creating a situation where any other vehicle traveling in the yard could of been t boned or sideswiped easy. I am immediately upset and angered by the immature and carless demeanor of the staff and tell the garden staff I wanted to speak to a store manager.
The elderly employee escorts me to a gentleman who identifies him as an assistant manager. I tell him about the dangerous and careless actions of his employees, however just gives me a blank stare stating he will see what he can do and walks away before I can reply. The elderly employee tells me she is extremely frustrated and embarrassed by ongoing situations and minimal motivation of the younger employees. I tell her I appreciate her and other employees with solid and professional work ethics, however unfortunately directly due the behavior of select employees I felt obligated to take my business elsewhere.
As I was leaving she had another employee near the front hand me a single piece of brown paper folded in 3rd.
I was advised it was a survey and customer response form and asked to send it to the corporate office. We will see if I ever hear back or if it hits the circular file.
Product or Service Mentioned: Menards Customer Care.
Reason of review: Poor customer service.