My husband and I drove 40 minutes to our nearest Menards in Canton, Ohio to purchase 2 interior doors for our home. They were the wrong size so a week later we wanted to exchange them for the correct size.
The cashier told us to leave our doors at the return desk and come back with the right size doors. We of course had to wait for someone with a forklift to help us get them off of the top shelf so this took a while since there was a line of people waiting for the same thing. Once we got back with our new doors she said that our receipt only showed that we paid for one door last week and not the 2 that we came back with. I told her that we obviously had 2 doors and we didn't just strap one on our backs and walk out the front door with an extra door.
The I told her they were on sale for $39 each and an extra 10% sale was going on that day. Well we were charged $71 for one door. She had someone from that dept come up front and he said we only paid for one door. We asked if he even had a $71 door back there and he couldn't answer that.
I brought up the sale sign that was still there this week that said sale for $39 and he acknowledged it but thought that I should instead scan my credit card so that we could bring up the correct receipt. I told him that he was holding the correct receipt. Then he told my husband that he would have to take 10% off of the return amount because one of the doors was dirty from being in the back of my husbands truck. Well give me a rag buddy and I'll wipe the dirt off!
My husband pointed out that it wouldn't have got dirty if it would have had the cardboard around the edge of the door like the others did when we bought it. I had a small amount of cardboard around it and it was tied by twine to keep it on. So clearly this door was damaged or returned previously. The guy just kept getting loud and wouldn't look at us.
So I said to get our $71 back and now they had 4 doors up there that they had to take care of. We were going to Lowes!!! I do not like that fact that when you return something with a receipt that u have to wait for someone who works in that dept to come and ok your return. We had to return a sander the week before and had to wait for some lady to ok the return.
So is everyone in that dept an expert??? I doubt it! The sander shut down only a half hour after my husband used it!
Cheap prices for cheap quality!!!!
Monetary Loss: $71.