Iam so angry with Menards. I have spent thousands of dollars working on my house I just sold and now the one I just bought. Twice this year I have had some small items left behind. Both times I had purchased something awkward to load in my cart and its ring you up, get your money, and NEXT. I have always praised Menards and go there often but lately it seems Menards doesn't care. I had to pick some things up and I returned something so I thought I would tell them I had not received these items. The customer service young woman got on the two way without communication and was talking in a mumbled voice. There were about 5 people lined up behind me and she waslooking apparently for camera footage for 5 bucks. I told her to *** forget it .Really, you ththink I would blue about 5 bucks.
I decided to talk to the supervisor for the check out section thinking they might care about rushing people through the checkout. I waited for this young woman to end her conversation with another employee which sounded perxo all. She said" well we have to look at the camera because people leave this g all the time". Shouldn't that tell you your system is not customer friendly? She looked at me like the other young woman had looked at Me. There was no empathy for my inconvenience, but like I was dirty laundry that she was going to have to deal with. I could t believe their attitude and I said" I won't be back here". The so called manager shrugged her shoulders as if to say " who cares. ".
I'm 66 years old, I have shopped there since Menards opened. I was in marketing 40 years. You have a major customer appreciation problem. The check out is a problem. The checkers don't even look at you after they get your money. If you areoadibg something awkwRx, who cards. I'm 5 foot tall, I am healthy but I resent handing your store my money and being rushed to get out of the way, then treated like a liar over 5 bucks !!!!!. Any good manager would have some empathy for my inconvenience.
Yesterday I. My gift package I received a 25 dollar Menard gift certificate from my son in Indianapolis. He knows I normally shop at Menards. I'm tossing it. I will not be treated as your store treats me. I have gone to both Loews and Home Depot lately for plumbing parts you don't have and was treated with respect and guess what, they load my cart and have someone outside to load my trunk. You have to look for help at Menards if you need it. Its a damm Shame but Menards will no longer be " my satire". You need serious customer service training!,!! Sue Purviance
Reason of review: Poor customer service.