I purchased a Taco pump from Menards in Jefferson City MO on November 18, 2010. Took it home and it did not work.
I took it back the next day and they refused to return, refund or exchange it. I took it to an electric shop where they said the impellers were bad. I have written to Menards, their "Hydro-Smart" partner and had to send the pump to them on my dime of course. They are rude when you call, the same person is never available and after talking to them again I was told that the pump was bad and they were sending me a replacement.
Never received it and can't get my money back so to date I am out over $100. To date I have made over thirteen phone calls and have written six letters.
So much for customer service! Do not buy anything from them that is electrical or mechanical that might need to be returned!
Monetary Loss: $109.