I had a return and waited in the line for 5 or 6 min. while the employee just stood behind the counter doing nothing.
I asked if there was another place to go for returns and she said no I would just have to be patient. I waited a little while longer and left to go to the service desk. The lady there did take my return, but explained that the return desk employee was probably waiting for a manager to sign off on a refund that was over $100. They need to revise the policy.
There were 4 customers waiting to return items for refunds while the employee stood there doing nothing, waiting for a manager. I was so annoyed that I called and talked to Patrick, the manager.
He confirmed their policy, but I argued it is terrible customer relations and absolutely NO CUSTOMER SERVICE. They have 5 or 6 registers open to take your money quickly when making a purchase, and barely 1 register open to take care of returns!
Product or Service Mentioned: Menards Customer Care.