Purchase carpet in June 2010. Had it professional installed $600 the next day discovering that dye-lot did not match.
I purchased carpet off the roll not remnants. I went to Menards and asked for a refund - they said tear it out and bring it in and they will give me new carpet. They will NOT pay for the labor. Why would I have to pay for the tear-out and re-install?
They admitted it was their fault but, making me take the hit of a additional $600.
I filed a claim with BBB against Menards but they do not care because they have a F rating already. Menards just doesn't care:)
Monetary Loss: $1085.