Update by user Aug 06, 2012
Still have got nothing back from menards, not even an email or letter
Original review posted by user Jul 06, 2012
2 years ago I built a 9,000 sq ft office building and the customer wanted me to order all the material from menards. I didnt want to order the trusses from them because they have a parent company in Eau Clair Wis called midwest manufacturing.
They screwed up my truss order and I had to move walls, cut into trusses and reframe. When I talked to my rep from menards he told me to do the work and bill it out on a blue sheet he gave me. midwest even sent the engineering to me to do this so they knew they built them wrong. When I billed them out time and material for $5,300.00, now that year I spent over $100,000 with menards, they wrote me a letter and said it wasnt their fault and wouldnt pay me.
After much deliberation I dropped the amount to $5,000.00 and took them to small claims and lost on a technicality because somewhere in they paperwork that I never saw it says they dont repair trusses they replace them. Go figure after they told me to fix them.
I now buy at Lowes good service and as cheap if not cheaper than menards. screw u john menard dont let me catch u at the local pub.
Product or Service Mentioned: Menards Customer Care.